Politique d’expédition
Shipping & Delivery policy
Last updated: January 2026
Order Processing
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All orders are processed within 1–2 business days.
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Orders are not shipped or delivered on weekends or public holidays.
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Processing times are separate from shipping times.
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If we experience unusually high order volumes or are shipping from multiple warehouse locations, processing may be slightly extended.
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If a significant delay occurs, we will notify you by email.
Shipping Regions
Zenmist ships exclusively within Europe, supported by our trusted European warehouse partners.
If shipping to your specific European country is not available at checkout, please contact us for assistance.
Shipping Rates & Delivery Estimates
Shipping costs are calculated automatically at checkout based on destination and order weight.
Estimated delivery within Europe: 1–9 business days.
Country-specific times below are typical averages.
Estimated delivery times per country:
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Austria: 2–3 business days
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Belgium: 3–4 business days
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Bulgaria: 3–4 business days
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Croatia: 3 business days
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Czech Republic: 1–2 business days
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Denmark: 4 business days
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Estonia: 4–5 business days
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Finland: 4–5 business days
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France: 3 business days
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Germany: 2–3 business days
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Greece: 5–7 business days
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Hungary: 1–2 business days
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Ireland: 4–5 business days
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Italy: 4 business days
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Latvia: 4–5 business days
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Lithuania: 4–5 business days
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Luxembourg: 3–4 business days
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Netherlands: 4 business days
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Poland: 1–2 business days
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Portugal: 6–8 business days
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Romania: 2–3 business days
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Slovakia: 1–2 business days
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Slovenia: 2–3 business days
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Spain: 3–4 business days
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Sweden: 5 business days
Delivery times exclude weekends and public holidays.
Actual delivery may vary due to carrier operations, seasonal peaks, or weather conditions.
Express shipping is not offered at this time.
Shipment Confirmation & Tracking
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Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
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Tracking information typically activates within 24 hours of dispatch.
Duties & Taxes
EU destinations
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VAT is included at checkout.
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No additional duties apply for EU deliveries.
Non-EU European destinations
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Local VAT, customs, or import fees may apply depending on local regulations.
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Any such additional charges are the responsibility of the customer.
Delivery, Risk of Loss & Delays
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Risk of loss remains with Zenmist until the goods are delivered to the customer in accordance with EU consumer protection law.
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If your delivery is delayed beyond the estimated timeframe, appears lost, or is marked as delivered but not received, please contact us.
We will assist you in investigating the issue with the carrier.
Damaged, Lost or Missing Packages
If your order arrives damaged or does not arrive within the expected timeframe:
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Keep all original packaging.
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Take clear photos (if applicable).
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Email us at info@zenmist.world with your order number.
We will support you and coordinate with the carrier to find a suitable solution.
Contact
Zenmist OÜ
📧 info@zenmist.world
🌐 zenmist.world
📍 Zenmist OÜ
Ahtri tn 12
15551 Tallinn
Estonia