Frequently asked questions
How long does delivery take?
Delivery usually takes 2–5 days on average. For more detailed information, please check our shipping page.
How long does it take to process my order?
Orders are usually prepared within 1–2 business days before shipping.
Do you ship internationally?
Yes — we ship across all of Europe, including Norway, Switzerland, and the United Kingdom.
Do I need to pay shipping costs?
Shipping costs are calculated at checkout. In many cases, we offer free shipping from a certain order value.
Will I receive a tracking number?
Yes — once your order is shipped, you will receive a tracking link to follow your delivery.
Are there any additional customs fees?
For some countries outside the EU, additional customs or import fees may apply depending on local regulations.
Can I return my order?
If you are not fully satisfied, please contact us within 14 days of receiving your order.
We’ll gladly help you find a calm and fair solution.
Which payment methods do you accept?
We accept secure payments via credit and debit cards, as well as Klarna and other trusted local payment methods depending on your country.
What is a Zenmist ritual?
Zenmist is about creating small moments of calm in your daily life — through scent, care and mindful routines.
What is the Zenmist Ritual Club?
The Zenmist Ritual Club gives you access to exclusive benefits, including special discounts and a more personalized ritual experience.
How does the membership work?
We offer different membership options, including a free loyalty membership and a VIP membership with additional benefits and early access to selected products and subscriptions.
What is the free membership?
Our free membership allows you to enjoy small rewards and be part of the Zenmist Ritual Club.
What is the loyalty membership?
The loyalty membership offers additional benefits and discounts, making it easier to enjoy your rituals more often.
What is included in the VIP membership?
VIP members receive exclusive benefits, including special discounts, early access to selected products, and access to certain subscriptions.
Can I cancel my membership?
Yes — you can cancel your membership at any time through your account.