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Zenmist — Terms of Service

Last updated: January 2026

Welcome to Zenmist OÜ (“we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of the Services.

1. Use of Our Services

You may use our Services only for lawful purposes and in accordance with these Terms.
You agree not to:

  • Engage in fraudulent or misleading activity

  • Interfere with the operation or security of the Services

  • Use automated systems to access or collect data from our website

  • Copy, reproduce, or distribute our content without permission

We reserve the right to refuse service to anyone who violates these Terms.

2. Products & Availability

Zenmist offers lifestyle and wellness products fulfilled by trusted European warehouse partners.

Product availability, descriptions, and pricing may change at any time without notice.
We make reasonable efforts to ensure accuracy, but we do not guarantee that all information is error-free.

If an error occurs (such as incorrect pricing), we may cancel or refuse an order and will notify you.

3. Orders & Payments

By placing an order, you represent that:

  • You are at least 18 years old

  • You provide accurate billing and shipping information

  • You are authorized to use the chosen payment method

Payments are securely processed through our third-party payment providers.
We do not store full credit card details.

We may reject or cancel orders for reasons including product availability, suspected fraud, incorrect information, or regulatory requirements.

4. Shipping & Delivery

All shipping information—including processing times, delivery estimates, tracking, duties, and risk of loss—is outlined in our Shipping Policy.

By placing an order, you acknowledge and agree to our Shipping Policy.

Customs & Import Duties

Orders shipped outside the European Union (including Switzerland, Norway, and the United Kingdom) may be subject to import duties, taxes, and additional charges. These fees are determined by local customs authorities and are the responsibility of the customer.

Zenmist is not responsible for delays caused by customs clearance.

5. Returns, Exchanges & Refunds

Our return process, eligibility rules, non-returnable items, EU cooling-off period, and refund timeframes are described in our Return Policy.

By purchasing from Zenmist, you agree to follow the procedures listed in the Return Policy.

6. Account Information

If you create an account:

  • You must keep your login details secure

  • You are responsible for all activity under your account

  • You agree to notify us immediately of unauthorized access

We may suspend or terminate accounts that violate these Terms.

7. Intellectual Property

All content on the Zenmist website—including images, logos, product descriptions, layouts, text, and graphics—is the property of Zenmist or its content providers.

You may not copy, redistribute, or modify any material without prior written consent.

8. Third-Party Services

We use third-party partners for:

  • Payments

  • Shipping and fulfillment

  • Analytics

  • Marketing tools

  • Platform hosting (Shopify)

These partners may process your data according to their own privacy policies.
Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

9. Limitation of Liability

To the maximum extent permitted by law:

  • Zenmist is not liable for indirect, incidental, or consequential damages

  • Zenmist is not responsible for delays caused by carriers, customs, or external factors

  • Zenmist does not guarantee uninterrupted or error-free operation of the website

Your sole remedy for dissatisfaction with the Services is to stop using them.

10. Data Protection & Privacy

Your personal information is handled according to our Privacy Policy, which forms part of these Terms.

By using our Services, you consent to the collection and processing of your data as described in our Privacy Policy.

11. Prohibited Conduct

You may not:

  • Misrepresent your identity

  • Attempt to bypass security measures

  • Use our website for unlawful purposes

  • Upload harmful code or malware

Violation may result in immediate account termination.

12. Changes to These Terms

We may update these Terms to reflect changes in law, our Services, or operational needs.

The “Last updated” date indicates the most recent change.
Continued use of the Services after updates constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles.

Any disputes shall be handled by the competent courts in Estonia, unless mandatory consumer protection laws of the customer’s country of residence provide otherwise.

14. Contact

If you have questions about these Terms, please contact us:

Zenmist OÜ
📧 info@zenmist.world

📍 Zenmist OÜ
Ahtri tn 12
15551 Tallinn
Estonia